Support & FAQ

Answers about Verra's verification process, data practices, and your rights.

Verra Trust Infrastructure Utility

Verra is a peer-to-peer Trust Infrastructure Utility, not a consumer reporting agency. All background checks are processed by the Verra Verification Network. Verra retains only verification status and dates — not the contents of any report.

Why wasn't my verification completed?

How do I dispute my background check results?

What data does Verra store?

Is this service regulated by FCRA?

How long is my verification valid?

What is a Permissible Purpose Consent?

How do I request a copy of my background report?

Can I delete my account and data?

Verification Could Not Be Completed?

Your verification could not be completed at this time. Verra does not make eligibility decisions — this process is handled by our verification network.

You have the right to:

  • • Request a copy of your background report
  • • Dispute any inaccurate information